I’m sure you have all heard about the new kid on the block, he sure seems a little different than all the other kids around him. His parents seems to control the whole internet in some way or another, and he’s very open to other people and things.
Alright lets cut to the chase:
It’s been over two years since Open Handset Alliance unveiled the Android an operating system designed by Google. Android is a mobile device platform built on the Linux Kernel. The first cellphone to be released with Android was the HTC Dream/T-Mobile G1. The Android system quickly gained popularity after the launch of the G1 and more people and manufacturers became interested in this free and open-sourced mobile device platform. In the end of 2009 there was 18 phones running Android, HTC is the manufacturer with the most Android phones out at the moment. So that was some history on Android now lets get back to the newly released Google Nexus One.
The Google Nexus One was announced by Google on January 5th just before CES. A lot of people had been looking forward to this “superphone” to rule them all like so many times before it got the name “iPhone killer”. The hype was big at the Google press conference where press and bloggers were given free phones to review and keep.* Quickly after the dust had settled, people started to discover problems and bugs with the Nexus One. As more and more people turned to the Google customer support, the forums and auto response FAQ answers failed to satisfy most users. Some users tried to contact T-Mobile and HTC for support but they kept referring the customers towards each other or Google. Google just wasn’t prepared for all this need for support, they can usually deal with by just referring to their FAQ. More than 518 comments in a thread about T-Mobile Upgrade Eligibility.**
So could Google have handled the launch differently? Well it seems like Google wasn’t really prepared for launching and selling hardware at the moment. They hadn’t done their homework as far as support goes and they were clearly caught off guard. When Apple launched the iPhone back in 2007 they received some bad press for how they handled support but it now shows that Apple benefitted from the way they handled and took care of problems. Apple insisted that AT&T would send customers to Apple(Store) and then they would deal with their problems.
The Google Nexus One got all the hardware and software to support multi-touch and yet they thought it would be a good idea to exclude this in the US version of the Nexus One. The same happened to the Motorola Droid which doesn’t have multitouch but its European counterpart, the Motorola Milestone, does indeed have multitouch. People are claiming it because of a patent made by Apple, apparently they have patented the whole multi-touch technology. In Europe you can’t patent software though so that should be the reason for Nexus One and other Android phones lacking multitouch in the US. I don’t really think this is the issue since so many companies are including multitouch in their products even in the US, and the fact that multitouch is in fact included in Android – but just disabled on US phones, seems weird. Well okay I guess you can live without multitouch gestures such as pinching and etc. right?
This video pretty much proves my point that the Nexus One is still missing a lot of testing and bugfixing. I still don’t really understand the need for the trackball and the four buttons on the bottom, excuse me but the phone have a touchscreen – that was a touchscreen, that means you don’t need all those buttons and trackballs. Just look at how Apple managed to only place one button on the front of the iPhone with volume up/down, silence/ring and standby/power off on the sides. It just seems like you wouldn’t have a need for those buttons but maybe that’s just me. Anyway as you just saw in the video the four touchscreen capable buttons at the bottoms doesn’t seem to be working properly, since the reviewer seems to have a lot of problems pressing them.
As this test shows, the Google Nexus One is falling a bit behind on the touchscreen but it is doing fairly well compared to the Droid. Read more about the test at: labs.MOTO.com
The expectations to the Google Nexus One was big when the first photos and descriptions of it showed up on the internet. Google had given the phone out to employees as an early Christmas gift and of course these employees were telling the whole world about the new fantastic phone. After all the photos and information had been released there was really nothing new other than a sad little phone that is being sold online by Google only. It really is just the next HTC Android smartphone, nothing is really revolutionary or new about the phone except the Google branding. It hasn’t being sprinkled with magic unicorn dust or anything else. If Google hadn’t given the phone to it’s employees, then they would have surprised the whole world at the press conference, the press would have been writing about it for days whereas now who is really talking about the Nexus One? The only stories I’m seeing about it is describing the poor support or lack thereof. We had all expected Google to revolutionize the way smartphones are sold and subsidize in the US, but it’s still just a HTC phone being sold on a two year contract. I’m sorry but I don’t need yet another Android phone on contract, where is the Google that usually “breaks new grounds” and does what they want and not what the big companies want them to do. I want Google to put pressure on T-Mobile, AT&T and Verizon and make some changes to the way cellphones are being sold. Where is the GSM/CDMA chip so it could function across multiple networks. I was expecting a lot more from Google with this “Google Phone” and what I’ve seen so far doesn’t make me want to trash my iPhone at all.
You should remember that I’ve been using an iPhone for over 2 years now so I’m used to the way an iPhone handles different things. I’m sure you could get used to the way the Google Nexus One does things it just takes some time, just like when I first started using the iPhone. I do realize that Google Nexus One is kicking the iPhone’s butt in a lot of cases, but I personally had just hoped for more from Google. I really like the way Android handles the integration with cloud applications and documents, the Gmail app is just one of the places that Android phones beat the crap out of the iPhone.
* According to new FTC endorsement guidelines, bloggers are now required to disclose free gifts from companies whose products they review. http://bit.ly/8jfaL9
** Google Support forum, http://bit.ly/7tOdUc
Update:
Nexus One Multitouch Available Now; Floodgates Open for Hackers [Gizmodo]









